Privacy Notice

EFFECTIVE: 1 May 2025

At Agape Collective (The Collective, we, or us), safeguarding your Personal Information (PI) is our utmost priority. We adhere to the Protection of Personal Information Act (POPIA) to ensure your privacy is respected. Our commitment is to maintain fairness and transparency in the processing of your information.

We value your trust and aim to uphold it through this Privacy Notice, which outlines how we collect, use, store, and protect your PI.

Scope of This Notice

This notice applies to:

  • Visitors to our website or channels
  • Prospective clients
  • Our partners, suppliers and service providers
  • Any other individuals who share their information with us

Definitions

Data Subject: Any individual or entity about whom we hold information. If you can be identified through the details provided, you are a data subject.

Personal Information (PI): Information pertaining to you or your company, including: 

  • Name and surname
  • email address, phone number, online identifiers/social media handles/IP addresses
  • Opinions and private messages
  • Employment details
  • Company details

Processing: Any action taken with your information, such as:

  • Collection – when you visit our website, complete our contact form or at any other point of first contact
  • Storage (even if only for retention purposes and on our provider’s storage location)
  • Usage – when we contact you as agreed
  • Sharing (with your consent or as required by law or contract)
  • Updating or deletion

Purpose of Data Collection

We collect and retain PI only when necessary. For current and prospective clients, we require your information to contact you (lead generation) and deliver our services.

Types of Information Collected

The PI we collect is limited to what is necessary for our services and varies based on our relationship with you and your interactions with us.

For prospective clients:

  • Basic details: name, pronouns, date of birth, contact information, company registration number (if needed)
  • Individual professional information: work experience, skills
  • Online interaction data

For Companies and Suppliers: 

  • Company details: registration number, address
  • Contact information of team members
  • Contract and payment details
  • Website and service usage data

Sources of Information

We primarily collect information directly from you, but may also obtain it from: 

  • Public social media profiles
  • Referrals from acquaintances

Purpose of Processing Information

For prospective clients:

  • Managing our database and maintaining business relationships and communication
  • Storing information for future contact (with your consent)

For Business Purposes:

  • Monitoring and improving services through analytics
  • Enhancing our value proposition

Legal Basis for Processing

Under POPIA, we rely on the following lawful bases for processing PI:

  • ‍Consent: Explicit consent for storing data for future contact 
  • Contractual Necessity: Processing necessary for contract performance (e.g., strategy services) 
  • Legitimate Interest: Pursuing legitimate business interests without overriding your privacy rights 
  • Legal Obligation: Compliance with applicable laws or regulations

Data Retention

We retain PI only as long as necessary, in accordance with our data retention policies or legal requirements. 

Upon no longer needing your PI, we will securely dispose of it. You may request deletion or destruction of your PI at any time.

Security Measures 

We employ appropriate safeguards to protect PI from accidental loss, damage, unauthorized destruction, access, alteration, or disclosure. Measures include: 

  • Data encryption during transmission
  • Secure storage solutions (e.g., encrypted directories, access control systems)

Data Sharing and Transfers 

We will not share your PI with anyone except our storage solutions providers (for storage purposes) or unless we are legally required to in terms of law.

Your Rights Under POPIA 

You have the following rights regarding your PI:

  • ‍Right to be informed: Notification of PI collection or breaches ‍
  • Right to access: Request access to your PI ‍
  • Right to correction and erasure: Request corrections or deletion of inaccurate or incomplete PI ‍
  • Right to object: Object to PI processing in certain circumstances, including direct marketing ‍
  • Right to withdraw consent: Withdraw consent for PI processing at any time

Contact Information 

For privacy-related inquiries, please contact our Information Officer: Siphesihle Ndimba

Email: info@agapecollective.co.za

Updates to This Notice 

We may update this notice periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via our website or direct messages.

Your privacy is not just a legal obligation for us — it is a commitment we take seriously.